Last updated: September 10, 2026
Thank you for shopping with Cutesy Thread Co.! We create our products especially for you and work with trusted print-on-demand partners to make and ship your orders.
Each Cutesy Thread Co. product is made to order based on your selection. We work with trusted production and fulfillment partners to print and ship your order directly to you.
Damaged, Defective, or Incorrect Items
We want you to love your order. If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
- Your order number
- A brief description of the problem
- Clear photos showing the issue and the item received
Please contact us within 14 days of delivery.
If the issue is confirmed to be a manufacturing defect, damage during delivery, or an error on our part, we will work with you to provide an appropriate resolution, which may include a replacement or refund.
Incorrect Size or Color Selected
Because our products are made to order, we cannot generally offer refunds or exchanges when the wrong size, color, or product option was selected by the customer.
Please double-check your selections and review the size chart before completing your purchase.
If you are unsure about sizing before ordering, we’re happy to help. Contact us before placing your order and we’ll do our best to point you in the right direction.
Order Changes and Cancellations
Orders may enter production shortly after they are placed. If you need to request a cancellation or change, please contact us as soon as possible after placing your order.
We cannot guarantee that an order can be changed or canceled once production has begun.
Lost or Delayed Packages
Once an order has been shipped, delivery is handled by the shipping carrier. If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.
If your package appears to be lost or has an unusual delivery issue, contact us and we’ll do our best to help.
Refunds
If a refund is approved, the refund will generally be issued to the original payment method used for the purchase.
Please allow your payment provider or bank additional time to process the refund after it has been issued.
Contact Us
If you have a question or need help with an order, please contact us before opening a payment dispute. We’re happy to work with you to resolve legitimate order issues as quickly as possible.
Cutesy Thread Co.
Email: support@cutesythread.co
When contacting us about an order, please include your order number so we can assist you more quickly.
Our Goal
We want every Cutesy Thread Co. customer to have a great experience. If something isn’t right with your order, please reach out to us and give us the opportunity to make it right.